HandIQ Terms of Use

Version 1.0, in force from 6 October 2026.

This is a translation provided for information. The French version of these Terms is the binding one; in the event of any discrepancy, the French text prevails, subject to any mandatory provision to the contrary applicable to the User.

These terms of use (the "Terms") govern the use of the HandIQ mobile and web application. They are accepted when the account is created, by ticking the box provided for that purpose. The version in force is available at any time from the application (Settings › About) and on the handiq.eu website.

The way HandIQ processes personal data is described in the Privacy Policy, which forms an integral part of the Terms. The processing of player data on behalf of clubs is governed by the Data Processing Agreement set out in Annex 1.

Article 1. Publisher, hosting and contact

Publisher of the application

• Publisher: Kamel Boudif, sole trader (entrepreneur individuel), under the French micro-enterprise regime, operating the application under the HandIQ brand
• Registration: entered in the French National Business Register, SIREN 828 640 052 (SIRET 828 640 052 00027), APE code 6209Z
• Address: 15 boulevard de Verdun, B61, 59000 Lille, France
• Intra-Community VAT number: FR94828640052
• Publication director: Kamel Boudif
• Email address: support@handiq.eu
• Telephone: +33 (0)7 62 47 92 43

Single point of contact (Articles 11 and 12 of Regulation (EU) 2022/2065 on digital services): support@handiq.eu, in French or in English. This point of contact is open to authorities and to users alike.

Hosting of data and server functions

• Supabase Pte. Ltd., 65 Chulia Street #38-02/03, OCBC Centre, Singapore 049513. Database, authentication, file storage and server function services.
• Physical infrastructure: Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg. Data centre located in Ireland (AWS region eu-west-1).

Other technical providers

• handiq.eu domain name and mailboxes: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France.
• Sending of emails: Sendinblue SAS (Brevo), 9-17 rue Salneuve, 75017 Paris, France.
• Distribution of application updates: 650 Industries, Inc. (Expo), United States.

Article 2. Definitions

• Application: the HandIQ software available on the App Store (Apple), on Google Play (Google) and, where applicable, in a web browser.
• Service: all the functions offered by the Application and by the HandIQ servers. It includes match tracking, analysis, team and player management, collaboration between coaches, reports and the sending of emails.
• Publisher or HandIQ: the person identified in Article 1.
• User: any natural person holding an Account.
• Account: the User's personal access, protected by an email address and a password.
• Club: the area of the Service devoted to a handball club. It brings together its teams, its players, its matches and its coaches.
• Federation Club: a Club linked to an entry in the club catalogue drawn from public federation sources.
• Club without fixtures: a Club created freely by a User, with a name and a country, without any link to the catalogue.
• Club Administrator: the User who created or claimed the Club, or to whom it was transferred. They administer the Club.
• Coach: the User invited into a Club by its Administrator.
• Player: the person whose information is entered in a Club (name, number, position, statistics, etc.). A Player is not a User and has no Account.
• Content: all information entered or sent by a User. This includes teams, Players, matches, set plays, defensive systems, logos, messages, screenshots and feedback.
• Beta: the launch period described in Article 5.

Article 3. Purpose and acceptance

3.1. The Terms set out the conditions under which the Publisher makes the Service available to Users, together with their reciprocal rights and obligations.

3.2. Creating an Account requires express and unreserved acceptance of the Terms and acknowledgement of the Privacy Policy, by means of a tick box. The date and the version accepted are recorded.

3.3. A User who creates, claims or administers a Club on behalf of an association or another organisation declares that they have that organisation's authorisation. That authorisation comes in particular from its president or its committee. They accept the Data Processing Agreement (Annex 1) on behalf of that organisation.

Article 4. Conditions of access

4.1. Minimum age. The Service is reserved for persons aged at least sixteen (16). A minor User, aged 16 or 17, must have the consent of a holder of parental authority.

4.2. Equipment. Access to the Service requires a compatible device and an internet connection for account creation, synchronisation and the sending of emails. Match tracking works without a connection; the data is then synchronised when the network returns. Connection and equipment costs remain payable by the User.

4.3. Stores. The Application is downloaded from the App Store or Google Play. The terms of those platforms apply in addition to the Terms (see Article 19).

Article 5. Free beta

5.1. The Service is offered free of charge during a launch period (the "Beta"). Its indicative duration is two to three months from public release. The Publisher may extend or shorten it, informing Users accordingly.

5.2. During the Beta, each Club may manage up to four teams and bring together up to eight Users, including the Administrator, with no limit on the number of matches. These caps may change; the User is informed in the Application.

5.3. The Beta is a version still being finalised. Faults may occur, and functions may be added, changed or removed. The User is invited to report any problem using the "Give feedback" button or at support@handiq.eu.

5.4. At the end of the Beta, the Publisher may offer paid plans, governed by separate terms of sale. The User will be informed at least thirty (30) days in advance, by email and in the Application. No payment will be taken without their express subscription. Failing subscription, the Club's data is retained and the Service continues, where applicable, within the limits of a free or trial offer, the conditions of which will be communicated at the same time. The User may delete their Account or their Club at any time (Article 15).

Article 6. Account

6.1. Creation. The Account is created with a first name, a surname, an email address, a telephone number and a password. The email address is verified by a one-time code sent by email.

6.2. Accuracy. The User provides accurate information and keeps it up to date from Settings › My profile. An Account is strictly personal: it may be neither shared nor transferred.

6.3. Security. The password must contain at least eight characters, including one upper-case letter, one lower-case letter and one digit. The User keeps it confidential and protects the device on which the Application is installed. Club data is also stored locally on that device. Any unauthorised use of the Account must be reported without delay to support@handiq.eu.

Article 7. Clubs, roles and transfer

7.1. One Federation Club, one Account. A Federation Club may be linked to only one active Club on HandIQ.

7.2. Creation and claiming. The User first chooses the club's country. They then select their club from the catalogue, or create a Club without fixtures. If the club is already present on HandIQ, two routes are possible:

• "I am the administrator": the request, accompanied by a telephone number, is passed to HandIQ support. Support may contact the applicant and the current Administrator to verify the legitimacy of each. It may then arrange access for the applicant or the transfer of the Club. The Publisher does not settle disputes internal to an association: in the event of a persistent disagreement, it may request supporting evidence from the organisation, such as minutes or a statement from the president.
• "I am a coach": the request is sent by email to the Club Administrator, with the applicant's name, email address and telephone number. The Administrator remains free to act on it by issuing an invitation. The Administrator's own contact details are never disclosed to the applicant.

A User may have only one pending request at a time, and no more than three in any twenty-four hour period.

7.3. Federation catalogue. The catalogue of clubs, teams and fixtures comes from public federation sources. HandIQ is neither affiliated with nor approved by the French Handball Federation or any other federation. The Publisher does not guarantee the completeness or accuracy of this information, which it updates periodically.

7.4. Roles.

• The Club Administrator administers the Club. They invite and remove Coaches, manage teams, Players and the logo, and may transfer or delete the Club.
• Coaches use the Club according to the rights the Application opens to them.
• Removing a Coach only removes their access to the Club, never their personal Account.

7.5. Invitations. The Administrator who invites a person enters their first name, surname, email address and, where applicable, their telephone number and team. They declare that they have informed that person of this message. The invitation expires after fourteen (14) days.

7.6. Transfer of the Club. The Administrator may transfer the Club to one of its Coaches. The Club then immediately becomes read-only: its data remains viewable, but no change is possible. The new Administrator lifts the read-only state by taking over the Club in the Application. Without a takeover within six (6) months of the transfer, the Club and its data are permanently deleted. Reminders are sent before that deadline.

7.7. Deletion of the Club. The Administrator may delete the Club by confirming its name. The Club disappears immediately for all its members. Its data is permanently destroyed thirty (30) days later. Reminders are sent before that deadline.

Article 8. Rules of use

8.1. The User uses the Service in accordance with its purpose: the preparation, tracking and analysis of handball matches. They must not, in particular:

• enter or distribute Content that is unlawful, insulting, defamatory or discriminatory, or that infringes the rights of a third party;
• enter special category data within the meaning of Article 9 of the GDPR, in particular health information (injuries, medical certificates), in free-text fields or in names;
• send files other than screenshot images, or files designed to harm the Service;
• access or attempt to access the data of a Club of which they are not a member;
• extract the catalogue or the data of the Service by automated means;
• decompile or disassemble the Application, save in the cases permitted by Article L.122-6-1 of the French Intellectual Property Code;
• disrupt the operation of the Service or circumvent its technical limits.

8.2. Player data. The User enters Player data only in the context of the Club's activity and with the Club's authorisation. It is for the Club to inform the Players and, for minors, the holders of parental authority (Annex 1, Article 3). The date of birth is optional.

8.3. Player photographs. Player photographs remain stored solely on the User's device: they are never sent to the HandIQ servers. The User photographs a Player only with that Player's authorisation or, for a minor, that of a holder of parental authority.

Article 9. Fair-play report sent to the opposing team

9.1. The Service makes it possible to send a fair-play report in PDF format by email to a manager of the opposing team. That report contains team totals only: no player name, no individual statistic and no set play.

9.2. The User enters the recipient's address themselves. They declare that they obtained it in a legitimate sporting context, for example from the match sheet or from the opposing club. The email is sent in the name of the User's Club. It includes an introduction to HandIQ and a simple means of objecting to any further message.

9.3. HandIQ uses the recipient's address only for that message and sends no other message to that address without the consent of its holder. The same report may be sent only once to the same recipient, and a Club may send at most ten reports per day.

Article 10. Content and intellectual property

10.1. User Content. The User, or the Club, retains all rights in their Content. They grant the Publisher, for the duration of use of the Service and worldwide, a free, non-exclusive authorisation. That authorisation covers the hosting, reproduction, technical adaptation and display of the Content to the members of the Club, solely to the extent necessary for the operation of the Service. The Publisher does not use a Club's Content for any other purpose, does not sell it and does not disclose it to other Clubs.

10.2. Publisher's rights. The Application, its code, its interface, its texts, its analysis messages, its rule base, its graphics, together with the HandIQ brand and logo, are protected and belong to the Publisher or to its licensors. The Publisher grants the User a personal, non-exclusive, non-transferable and revocable right of use. That right is limited to use of the Service in accordance with the Terms. Any other reproduction or exploitation is prohibited without written authorisation.

10.3. Suggestions. Ideas and suggestions submitted by the User, in particular through the "Give feedback" button, may be freely used by the Publisher to improve the Service, without consideration.

10.4. Third-party logos and marks. Club logos and competition names belong to their respective holders. They are displayed to identify teams, without implying any partnership.

Article 11. Reporting unlawful content

11.1. Any person may report Content they consider unlawful to support@handiq.eu. In accordance with Article 16 of Regulation (EU) 2022/2065, the report shall state:

• the reasons why the Content is considered unlawful;
• the precise location of the Content (Club, screen, match);
• the name and email address of the person submitting the report, except for certain serious criminal offences;
• a statement confirming their good faith.

11.2. The Publisher acknowledges receipt of the report, examines it diligently and objectively, and informs its author of the decision taken. The examination is carried out by a person; no automated moderation tool is used.

11.3. If the Publisher removes Content, restricts access to it, or suspends an Account, it informs the User concerned and sets out the reasons for the decision (Article 17 of the same Regulation). The User may challenge the decision by replying to that message; the challenge is re-examined by a person. They retain the possibility of bringing the matter before the courts.

11.4. A Club's Content is visible only to its members; the Service does not distribute any Content to the public.

Article 12. Availability and evolution of the Service

12.1. The Publisher endeavours to ensure access to the Service 24 hours a day, 7 days a week. It cannot, however, guarantee continuous availability: interruptions may occur for maintenance, updates, a provider's failure or force majeure.

12.2. The Application may receive automatic updates that correct faults or develop its functions. Some updates require a new version from the store.

12.3. Data stored on the device. Matches tracked without a connection remain on the device until they are synchronised. Before uninstalling the Application or changing device, the User checks that synchronisation is complete: the Application indicates this on the Home screen. Unsynchronised data cannot be recovered by the Publisher.

Article 13. Liability

13.1. The Publisher is bound by an obligation of means. It implements reasonable means to provide a reliable and secure Service.

13.2. The analyses are decision aids. Statistics, indicators, messages and recommendations are calculated automatically from the User's entries. Their relevance depends on the accuracy of those entries. They do not replace the coach's judgement, who remains solely in charge of their sporting choices.

13.3. The Publisher is not liable for damage resulting from:

• an erroneous entry;
• use of the Service that does not comply with the Terms;
• the loss of the User's device or of unsynchronised data;
• the act of a third party;
• force majeure within the meaning of Article 1218 of the French Civil Code.

13.4. No provision of the Terms limits or excludes the Publisher's liability in the event of gross negligence or wilful misconduct or of personal injury. None deprives a User who is a consumer or a non-professional of the rights granted to them by law, in particular the French Consumer Code. In other cases, and for Users acting in a professional capacity only, the Publisher's liability is limited to direct and foreseeable damage.

Article 14. Personal data

14.1. The Publisher acts as data controller for User data: Account, security, support, feedback, Service emails. These processing operations are described in the Privacy Policy.

14.2. For Player data and, more broadly, for data entered in a Club, the Club is the data controller and the Publisher acts as processor, within the meaning of Article 28 of the GDPR. The Data Processing Agreement set out in Annex 1 governs that processing. It is accepted at the same time as the Terms by the User who creates, claims or takes over a Club on its behalf.

Article 15. Duration, deletion and suspension

15.1. The Terms apply for an indefinite period from the creation of the Account.

15.2. Deletion by the User. The User may delete their Account at any time from Settings › My profile › Delete my account. Deletion of the personal Account is immediate and permanent. If the User is the Administrator of a Club, they first choose to delete the Club (Article 7.7) or to transfer it (Article 7.6). The data they have entered in a Club remains attached to that Club, which is responsible for it.

15.3. Suspension or termination by the Publisher. In the event of a serious breach of the Terms, the Publisher may suspend or delete an Account, after a formal notice that has remained without effect for fifteen (15) days. No notice period is due in an emergency, for example a threat to the security of the Service or to the rights of a third party. The decision is reasoned (Article 11.3).

15.4. Inactive accounts. An Account with no activity for two (2) years is deleted. Its holder is warned by email at least thirty (30) days in advance; simply opening the Application is enough to keep it. The Account of the Administrator of a Club still used by other Coaches is retained. When an inactive Administrator is deleted, the Club they administered no longer has an active Coach: it is deleted under the conditions of Article 7.7.

15.5. Discontinuation of the Service. If the Publisher ceases to operate the Service, it informs Users at least three (3) months in advance. During that period, it allows them to obtain a copy of their Club's data.

Article 16. Amendment of the Terms

16.1. The Publisher may amend the Terms, in particular to take account of changes in the Service or in regulations.

16.2. Any substantial amendment is notified at least thirty (30) days before it takes effect, by email and in the Application. A User who refuses it may delete their Account before that date. If they continue to use the Service after that date, they accept the new Terms. Amendments imposed by law or by a decision of an authority may apply without notice.

Article 17. Governing law, mediation and disputes

17.1. The Terms are governed by French law.

17.2. Complaints. Any complaint is first addressed to support@handiq.eu. The Publisher replies within thirty (30) days.

17.3. Consumer mediation. In accordance with Articles L.611-1 et seq. of the French Consumer Code, a User who is a consumer may use the consumer mediator below free of charge. They must first have sent a written complaint to the Publisher which has not received a satisfactory solution.

• Mediator: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
• Postal address: 49 rue de Ponthieu, 75008 Paris, France
• Website and online referral: https://www.cm2c.net
• Telephone: +33 1 89 47 00 14 (Monday to Friday, 10 a.m. to 12 noon, Paris time)

Referrals are made from the mediator's website. The request must be submitted within one year of the written complaint sent to the Publisher.

17.4. Jurisdiction. Failing an amicable agreement, the dispute is brought before the competent courts. A User who is a consumer may bring proceedings, at their choice, before the court of the place where they were resident at the time the contract was concluded or at the time the harmful event occurred. For Users acting in a professional capacity, and to the extent permitted by law, jurisdiction is assigned to the Judicial Court of Lille.

Article 18. Miscellaneous provisions

18.1. If a provision of the Terms is declared void or unenforceable, the other provisions remain in force.

18.2. The fact that the Publisher does not rely on a breach does not amount to a waiver of the right to rely on it later.

18.3. The Terms are drafted in French. In the event of translation, the French version prevails, save for any mandatory provision to the contrary applicable to the User.

Article 19. Application downloaded from the App Store or Google Play

19.1. The Terms are concluded between the User and the Publisher only, and not with Apple Inc. or Google LLC. The Publisher, and not Apple or Google, is solely responsible for the Application and its content.

19.2. For the Application obtained on the App Store, Apple's standard Licensed Application End User License Agreement applies in addition to the Terms. In the event of a conflict, the Terms prevail, to the extent permitted by that agreement. The licence to use the Application is limited to Apple devices that the User owns or controls, in compliance with the App Store Usage Rules.

19.3. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Application. Any question, complaint or request for assistance is addressed to the Publisher (Article 1).

19.4. To the maximum extent permitted by law, Apple provides no warranty with respect to the Application. In the event of any failure of the Application to conform to any applicable warranty, the User may notify Apple, and Apple will refund any purchase price paid for the Application. Any other claim relating to a warranty is the responsibility of the Publisher.

19.5. Claims relating to the Application are handled by the Publisher and not by Apple. This applies in particular to product liability, failure to conform to a legal or regulatory requirement, consumer protection and privacy protection. The same applies to any third-party claim alleging that the Application or its use infringes that third party's intellectual property rights.

19.6. The User represents that they are not located in a country subject to a United States embargo, and that they are not listed on any United States government list of restricted parties.

19.7. Apple Inc. and its subsidiaries are third-party beneficiaries of the Terms. Upon the User's acceptance of the Terms, Apple may rely on them against the User as a third-party beneficiary.

19.8. For the Application obtained on Google Play, the Google Play Terms of Service apply in addition to the Terms.

Annex 1. Data Processing Agreement (Article 28 of the GDPR)

This agreement (the "Agreement") is concluded between:

• the Club, data controller, represented by the User who creates, claims or takes over the Club on HandIQ and who declares that they are authorised to do so;
• the Publisher, processor, identified in Article 1 of the Terms.

The Agreement is accepted electronically at the same time as the Terms. It takes effect for as long as the Club exists on HandIQ, and thereafter until its data is destroyed.

1. Subject matter of the processing

The Publisher processes, on behalf of the Club, the personal data that the Club enters in the Service. It does so in order to provide the Club with the HandIQ functions: team and player management, match tracking and analysis, collaboration between coaches, synchronisation between devices, reports.

2. Description of the processing

3. Obligations of the Club

The Club:

• determines the purposes of the processing and ensures that it is lawful. The legal basis is in principle the club's legitimate interest in organising its sporting activity, or the performance of the player's membership;
• informs players and, for minors, the holders of parental authority. It may use the template in Annex 2;
• enters only the necessary data, and no special category data;
• handles players' requests to exercise their rights, with the Publisher's assistance;
• maintains its record of processing activities (Article 30 of the GDPR).

4. Obligations of the Publisher

The Publisher:

1. processes the data only on documented instructions from the Club. The Terms, the functions of the Service and the actions of the Club's Users constitute instructions. If an instruction appears to it to be contrary to the regulations, it immediately informs the Club;
2. does not use the data for other purposes, does not sell it, does not disclose it to other clubs and does not use it for advertising;
3. ensures that persons authorised to process the data are bound by a duty of confidentiality;
4. implements the security measures described in point 6;
5. assists the Club in responding to data subjects' requests, in carrying out, where applicable, an impact assessment and in complying with its security obligations;
6. notifies the Club of any personal data breach as soon as possible, and at the latest forty-eight (48) hours after becoming aware of it. The notification is addressed to the Club Administrator and includes the information provided for in Article 33(3) of the GDPR, to the extent available;
7. at the end of the processing, destroys the data within the periods set out in point 2. Before that deadline, the Club may obtain a copy of its data on request to support@handiq.eu;
8. makes available to the Club the information necessary to demonstrate compliance with this Article. It also allows for audits, including inspections, conducted by the Club or by an auditor it mandates, subject to reasonable notice, an undertaking of confidentiality and the costs being borne by the Club.

5. Sub-processors

The Club authorises the Publisher to use the following sub-processors:

The Publisher informs the Club of any addition or replacement of a sub-processor at least thirty (30) days in advance. The information is provided by email to the Club Administrator and by updating this list. The Club may object on legitimate grounds, by deleting the Club or by writing to support@handiq.eu. The Publisher imposes the same data protection obligations on each sub-processor.

6. Security measures

• Encryption of exchanges between the Application and the servers (TLS) and encryption of data at rest at the host.
• Separation of data by Club in the database: a User can read or modify only the data of the Clubs of which they are a member, according to their role.
• Passwords stored in hashed form by the authentication service; they are never accessible to the Publisher.
• Verification of the email address by a one-time code.
• Administration keys kept server-side only, never in the Application.
• Images sent to support rebuilt server-side: their metadata is removed, including any GPS location.
• Publisher's access to data limited to the needs of support and maintenance.
• Read-only state and scheduled destruction in the event of transfer or deletion of the Club.

7. Transfers outside the European Union

The data is hosted in the European Union. The only possible transfer is access by Supabase Pte. Ltd. from Singapore or other countries in order to provide the service. It is governed by the standard contractual clauses adopted by the European Commission.

Annex 2. Template notice for players and families (to be issued by the club)

[Club name] uses the HandIQ application to analyse its matches.
For each player, the coaching staff records the following information: first name, surname, shirt number, position, team and, where applicable, date of birth. To this are added match actions (shots, goals, turnovers, sanctions, etc.).
This information is used solely for sporting preparation and analysis by the club's coaches. It is neither published nor sold, and is visible only to the club's staff. Any photographs remain on the coach's phone.
The controller for this processing is [club name], [registered address]. The publisher of HandIQ (Kamel Boudif, sole trader, Lille, France) acts as a provider and hosts the data in the European Union. The data is kept for as long as the club uses the application, then deleted at the latest 30 days after the club is deleted.
You may access this data, have it corrected or deleted, or object to its recording, by writing to [club email address]. You may also lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).